Glossary
ISO 9000
Tags: Glossary
A series of quality assurance standards compiled by the Geneva, Switzerland-based International Organization for Standardization. In the United States, ISO is represented by the American National Standards Institute based in Washington, D.C.
What is ISO 9000?
ISO 9000 is a set of quality assurance standards developed by the International Organization for Standardization (ISO), which is based in Geneva, Switzerland. These standards are designed to ensure that organizations consistently meet customer requirements and enhance customer satisfaction.
The ISO 9000 series consists of several standards that provide guidelines for implementing a quality management system. These standards are applicable to organizations of all sizes and across various industries. The aim of ISO 9000 is to establish a systematic approach to quality management, helping organizations to improve their processes, products, and services.
ISO 9000 standards focus on key principles such as customer focus, leadership, involvement of people, process approach, continual improvement, evidence-based decision making, and relationship management. By adhering to these principles, organizations can enhance their ability to consistently deliver products and services that meet customer expectations.
One important aspect of ISO 9000 is the emphasis on documentation. Organizations are required to document their processes, procedures, and policies to ensure clarity and consistency in their operations. This documentation serves as a reference for employees and helps in maintaining a standardized approach to quality management.
ISO 9000 certification is a voluntary process that organizations can undertake to demonstrate their commitment to quality management. Certification involves an independent assessment by a certification body to ensure that an organization's quality management system complies with the ISO 9000 standards. Achieving ISO 9000 certification can provide organizations with a competitive advantage, as it demonstrates their ability to consistently deliver high-quality products and services.
In the United States, ISO is represented by the American National Standards Institute (ANSI), which is based in Washington, D.C. ANSI serves as the national member body for the United States in the ISO network. It facilitates the adoption and implementation of ISO standards within the country.
In conclusion, ISO 9000 is a series of quality assurance standards developed by the International Organization for Standardization. These standards provide guidelines for implementing a quality management system and help organizations improve their processes, products, and services. ISO 9000 certification demonstrates an organization's commitment to quality management and can provide a competitive advantage in the market.