How can we help?

Cargoz is a B2B platform that brings UAE warehouses and businesses together. We list verified warehouses from JAFZA to Ajman with transparent pricing, and let SMEs book month-to-month under one contract with one point of contact at Cargoz.

Neither. Warehouses provide the space; we provide the platform, contracts, payments, and ongoing support. You pay Cargoz; we pay the warehouse.

You sign one contract with Cargoz directly. We sit between you and the warehouse for the full term of your booking, which means you have a single legal counterparty regardless of which warehouse you book or whether you scale across multiple sites later. You pay Cargoz each month, and we settle with the warehouse on your behalf. If a billing query, access issue, or dispute arises, it's routed through your account manager rather than between you and the warehouse. The warehouse signs a separate operator agreement with Cargoz that mirrors the commitments we make to you.

Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, and parts of Ras Al Khaimah. Dubai has the deepest stock; Sharjah and Ajman offer the best value.

No, but you can. For Customised Storage we actively encourage it. Every facility on the platform is already verified by Cargoz with photos, specs, and a physical inspection, so you don't need to visit before signing. But if you want to, your account manager can arrange a visit within 24 hours of your estimate, attend with you, and walk through the contract before you commit. No pressure to sign on the day.

Mostly SMEs that need flexibility, month-to-month terms, no broker, no 12-month lease. We work with importers, e-commerce sellers, distributors, food businesses, pharma companies, and trading firms across the UAE. Whether you need 100 sqft or 50,000, the booking process is the same.

We work with both. The marketplace is built around SME pain points, but several enterprise customers use us for short-term overflow capacity, project-based storage, and to test new emirates before committing to long leases.

We launched in Dubai in early 2022. Today we manage over 500,000 sqft of active storage across the UAE and Saudi Arabia, working with 2,000+ businesses and 800+ verified warehouse partners. We're backed by Nama Ventures, RAZ Holding, and STV.

Three things matter here. First, the backing: Cargoz has been operating since 2022, backed by Nama Ventures, RAZ Holding, and STV. Second, the verification: every warehouse on the platform passes a 60+ point check covering license, civil defence, capacity, and operational history before being listed. Third, the contract structure: every booking is on Cargoz standard terms with mediation built in for any dispute. Retention after year one is over 98%, and the underlying performance data is auditable on request.

English and Arabic, both written and spoken. Account managers handle WhatsApp conversations in either language. Contracts are issued in English by default, with Arabic translations available on request.

You pay per sqft (or per CBM or pallet) per month, plus 5% VAT shown separately. Rates vary by warehouse type and emirate. Every listing shows a full rate card before you enquire, with no gated pricing and no surprise add-ons. The estimate breaks down handling and access fees separately so you can see exactly what you're committing to.

No. Storage rate plus 5% VAT — that's it. No broker commission, no setup fee, no exit fee on month-to-month contracts.

First month upfront on confirmation, then monthly in advance. Bank transfer, card, cheque, or direct debit — your choice.

Yes, usually one month's storage charges, refundable when you exit. Some warehouse types or larger contracts may carry a different deposit structure, which your account manager will spell out before you sign.

Storage in the UAE is subject to standard 5% VAT. Free zone warehouses follow the same VAT treatment for domestic customers. Re-export shipments stored in bonded warehouses can qualify for VAT relief, depending on your trade license and goods movement.

Yes. Every monthly invoice from Cargoz is a tax invoice with your company TRN, the warehouse details, the storage period, and a clean line-item breakdown. You'll receive it by email on the first working day of each month.

For Customised Storage of 12 months or more, yes, the warehouse may offer a discounted rate. Your account manager will sound out the partner before you sign. Instant Storage rates are fixed because they're already at marketplace pricing.

This depends on the product. Customised Storage usually includes a defined number of in-out movements per month as part of the handling package. Fixed Area and Lockable Units are self-service, so you handle your own goods movement, no Cargoz charges. Any extras are itemised on the estimate.

On month-to-month contracts, no, exit and re-entry are treated as separate bookings. On longer contracts, your account manager can sometimes negotiate a pause clause with the warehouse, particularly for seasonal businesses. Worth asking up front.

For Instant Storage (Fixed Area, Lockable Units): within 24 business hours. For Customized Storage with handling: typically 3–5 working days.

One month for both Instant Storage and Customised Storage, with a 30-day rolling notice on most contracts. Some Customised Storage warehouses ask for a 3-month minimum because of the handling setup involved. Your estimate will say which applies.

Once you confirm the estimate, your account manager picks up the conversation on WhatsApp. You'll send across your trade license and Emirates ID, the contract is sent for signature, the deposit and first month are paid, and we coordinate the move-in date with the warehouse. For Instant Storage, the whole sequence often happens in a single afternoon.

Yes. Standard contracts include a 30-day exit clause. You give written notice, your account manager coordinates the move-out, final billing is reconciled, and the deposit is returned net of any genuine damage or unpaid charges. No exit fee, no broker chasing residual commission.

Yes to both. Extensions are usually a one-line confirmation. If you need to move to a different warehouse because you've outgrown the space, or the location no longer suits, your account manager re-sources within the Cargoz network and transitions you under the same contract framework. No new broker search.

The warehouse is expecting you. Your account manager confirms the arrival window, the warehouse team has your goods receiving paperwork ready, and the access is provisioned (gate pass, access cards, or facility tour for self-service products). For Customised Storage, the warehouse team handles the offloading. For Fixed Area and Lockable Units, you bring your own labour or arrange it through Cargoz separately.

For Instant Storage, no, you can authorise a representative or transport company to deliver the goods on your behalf. For Customised Storage, we recommend at least one person from your team is present for the first inbound shipment, to confirm the receiving process. After that, remote operation is the norm.

Customized includes warehouse handling services. Fixed Area is dedicated open floor space you manage yourself. Lockable Unit is a private caged room with your own lock. The latter two are self-service with 24-hour move-in.

Non-AC, AC, Chiller (2–8°C), Freezer (–18°C and below), Open Yard, and Medical (GDP-compliant).

The Storage Calculator on our site gives you a rough estimate based on the number of pallets, cartons, or items. For a more accurate read, your account manager will ask about your inventory profile, turnover, and any handling requirements. Most SMEs starting out under-estimate space; we'll usually recommend 10 to 15% headroom.

Lockable Units start at around 100 sqft. Fixed Area starts at 100 sqft. Customised Storage minimums vary by warehouse but start from 100 sqft, depending on the handling setup involved.

The largest single Customised Storage facilities on the platform run to 50,000 sqft and above. For multi-site requirements (e.g., a regional 3PL setup), we can structure a multi-warehouse contract under one account.

Yes, in DCD-licensed (Dubai Civil Defence) facilities. Tell us the goods category up front (chemicals, batteries, paints, flammables, oxidisers) and we'll filter the inventory accordingly. The warehouse will need your MSDS sheets before move-in.

Yes, GDP-certified facilities are available in Dubai, Sharjah, and Abu Dhabi. Some are temperature-controlled chillers (2 to 8°C), others are ambient with monitored environmental controls. Your account manager will route you to the right specs.

Chiller and freezer storage is widely available in Dubai and Sharjah. Abu Dhabi, Ajman, and UAQ have growing but more selective cold storage stock. If a specific size or location isn't immediately available, we'll source it across our partner network.

Both are available. Customised Storage facilities usually have racking already in place. For Fixed Area, you can either use the warehouse's rack systems (sometimes at additional cost) or bring your own. The estimate will spell out which arrangement applies.

The marketplace is built for this. You can scale up by booking additional space (often at the same warehouse), or scale down by terminating a portion of your space with the standard 30-day notice. Account managers handle the changes; your invoice is adjusted accordingly.

A valid UAE trade license (mainland or free zone) and the Emirates ID of the authorised signatory. Medical storage may need additional permits. A company stamp helps with contract signing, but we provide DocuSign as an alternative. A VAT certificate is optional but speeds up invoicing.

Usually one working day from the time we have your documents. Instant Storage can move faster — same-day is common.

Either works. The choice depends on whether you want to operate under the same legal jurisdiction as your warehouse, useful for re-export businesses storing in JAFZA, for instance. Most distribution businesses on the mainland use a mainland license; most import-export businesses use a free zone license. Your account manager will flag any mismatch before booking.

Your trade license, Emirates ID, and contract data are held on secure servers and shared only with the warehouse partner you book with. We don't sell or share your data with third parties. Cargoz is registered under UAE data protection norms and your information is held only as long as your account is active, plus the regulatory retention period.

Renew it before booking, ideally. If your license expires mid-contract, you'll need to share the renewed copy with us within 30 days of issue. We don't terminate active storage for license renewals, but we do flag them in your account.

No. Cargoz is a B2B platform; storage contracts are between Cargoz and a registered UAE business. Individuals looking for personal storage are best served by Boxit Storage or similar consumer-storage operators.

Cargoz Care is the post-sign service layer included with every booking. It bundles a named account manager, a single contract, a single invoice, and one point of contact for any handling, billing, or access issue, through to the last day of your storage term. There's no extra fee or upgrade tier; Cover is built into the standard storage rate you see on your estimate. Cargoz's commission comes from the warehouse out of their margin rather than being added to your rate.

It's free. Cover is included with every booking, with no upgrade tier or extra fee. Our commission comes from the warehouse out of their margin, not added to the rate you see on your estimate.

Your named account manager, on WhatsApp. Cargoz mediates with the warehouse on your behalf — billing errors, mishandled cargo, access issues — you don't deal with the warehouse directly unless you want to.

The warehouse's property insurance extends a minimum baseline of coverage to goods stored on site, which usually responds for incidents arising from the warehouse's operations or the building itself. For higher-value inventory, that baseline is unlikely to be enough, so we recommend taking out separate goods insurance. Your account manager can introduce you to a third-party insurer; the policy is between you and the insurer, with Cargoz only assisting with the introduction.

The warehouse is liable to the extent that the damage results from negligence or breach of the storage agreement. The warehouse's property insurance extends a baseline of coverage to your goods which often responds in these cases. Cargoz mediates the claim, documenting the incident, escalating with the warehouse, and pursuing a credit on your behalf where warranted. For higher-value inventory, separate goods insurance is recommended; speak to your account manager before move-in if that's relevant for you.

Raise it with your account manager. Temperature outside spec, unreliable access, slow handling, we document the issue, escalate with the warehouse, and credit your account where warranted. If the issue is structural rather than one-off, we'll re-source you to another partner without restarting your contract.

Anything you're unsure about on an invoice goes through your account manager, not the warehouse. We'll pull the receiving paperwork, the in-out movement logs, and the rate card from your contract, and reconcile the line in question. Most disputes are resolved within 48 hours.

WhatsApp messages during business hours (Sunday to Thursday, 9am to 6pm GST) are typically answered within 30 minutes. After hours and weekends, you'll get a confirmation of receipt and a full reply by the next business morning. Genuine emergencies (security, access, fire, flood) are escalated 24/7.

Yes, no questions asked. If the relationship isn't working, message support and we'll reassign. No friction, no awkward conversation. We'd rather you have the right account manager than the same one.

Cargoz is the contractual party with the warehouse, not you. In the unlikely event that Cargoz ceases operations, our agreements provide for direct novation; your storage contract and access arrangements would assign directly to the warehouse for the remainder of the term. You're never left without a counterparty or a place to store your goods.